Services
Maintenance/Support
With its support center, Lyria guarantees a reactive, efficient support to its LEONARDI customers.
You can also benefit from our support team’s expertise for your specific Java or Web related applications.
You can also benefit from our support team’s expertise for your specific Java or Web related applications.
| MAINTENANCE | GOLD | PLATINIUM |
|---|---|---|
| Services | ||
| Patches |  |
|
| Email Support | |
|
| Access to Anomalia (Bug and feature tracking system) | |
|
| Hotline 5/7 | |
|
| Minor Patches | |
|
| Major Patches | |
|
| On-site assistance in case of non reproductability | - | |
| Response Time (in business days) | 2 days | 1 day |
| Fix after reproduction (in business days) | ||
| Minor bugs (15 days) | |
|
| Major bugs (6 days) | |
|
| Critical bugs (2 days) | |
|
| Support | ||
| Support is available for customers having purchased commerical licenses and also for "Open Source" customers | quote on demand | |
